Privacy Policy for Edie Lou Studio and PULP
Effective Date: 12.29.2024
Edie Lou Studio (“we”, “us”, “our”) is dedicated to protecting your personal data and ensuring compliance with international data protection laws, including the General Data Protection Regulation (GDPR), the Personal Data Protection Act (PDPA), and the California Consumer Privacy Act (CCPA). This Privacy Policy governs all interactions with our website, blog (PULP), and associated services. By using our platforms, you agree to the terms of this Privacy Policy.
Scope of This Privacy Policy
This policy applies to:
Edie Lou Studio ´s online store and services
PULP, our blog dedicated to fashion, art, sustainability, and other values
All interactions with Edie Lou Studio, including newsletter subscriptions, purchases, and communications.
1. Compliance with Data Protection Laws
We adhere to the requirements of the General Data Protection Regulation (GDPR) for European Union customers, the Personal Data Protection Act (PDPA) for customers in Switzerland and other jurisdictions, and the California Consumer Privacy Act (CCPA). These law ensure that your data is collected, processed, and stored securely and transparently.
2. Information We Collect
A. Information You Provide
Personal Data: Includes name, e-mail address, phone number, shipping and billing addresses, and payment details.
Blog Contributions: Comments, feedback, or participation in discussions on PULP.
Preferences: Information you provide about your product interests, blog topics, or communication preferences.
B. Automatically Collected Data
Usage Data: Pages viewed, time spent on the site, and browsing behaviour.
Device Information: IP address, browser type, operating system, and device type.
Cookies: Files stored on your device to improve functionality and analyse performance (see Section 7: Cookies)
We ensure that the data we collect is minimized and used only for lawful purposes, as outlined under GDPR Article 6 (1).
3. Your Rights Under GDPR, PDPA, CCPA rights
As a user, you have the following rights under GDPR and PDPA:
Access: You can request access to the personal data we hold about you.
Correction: You can update or correct inaccurate or incomplete data.
Erasure: You can request the deletion of your data where it is no longer necessary for the purpose it was collected, or where you withdraw consent.
Data Portability: You have the right to receive your data in a portable format.
Restriction: You can request limited processing of your data.
Objection: You can object to data processing for direct marketing or other legitimate interests.
As a user, you have the following rights under CCPA:
Know: Request details about the personal data we ´ve collected.
Delete: Request deletion of your personal data (with some exceptions).
Opt-Out: Opt out of the sale of your personal data (we do not sell data)
Non-Discrimination: We will not discriminate against you for exercising your rights.
Data Portability: Request a copy of your personal data in a portable format.
To exercise this rights, contact us at dna@edieloustudio.com. We will respond within 45 days.
4. How We Use Your Data
We use your data responsibly and in compliance with GDPR and PDPA to:
Process orders, facilitate payments, and deliver purchases.
Respond to inquiries and provide customer support. Provide personalised recommendations, blog content, and exclusive updates.
Improve our website ´s performance and user experience.
Ensure compliance with legal requirements and protect against unauthorized access.
We only collect and process data when we have a lawful basis to do so, such as your consent, a contractual necessity, or compliance with legal obligations.
5. Protecting Your Personal Data
We implement robust security measures to protect your data, including:
Data encryption for secure transactions.
Secure storage of personal information.
Regular monitoring and updates to prevent unauthorised access or breaches.
6. Protecting Our Intellectual Property
Edie Lou Studio owns and reserves all rights to the intellectual property displayed across our platforms, including but not limited to:
Designs and Creations: All clothing, accessories, and other products sold under Edie Lou Studio.
Blog Content: Articles, imagery, and original works published on PULP.
Visual Elements: Graphics, logos, website layouts, and photographs.
Copyrights: Edie Lou Studio ´s (ELS) name, logo, and brand identity.
Prohibited Use:
You may not reproduce, distribute, display, sell, license, or exploit any of our intellectual property without explicit written consent. Unauthorised use for our designs or content for personal or commercial purposes is strictly prohibited and will be pursued to the fullest extent of the law.
Enforcement:
We actively monitor the misuse of our intellectual property and will take immediate action, including legal proceedings, to protect our rights. This includes but is not limited to the removal of infringing content, claims for damages, and injunctions.
If you wish to use or reference our intellectual property, contact us at dna@edieloustudio.com to request permission.
7. Cookie Policy
We use cookies to enhance your experience and analyse website performance. Cookies may collect data such as browsing preferences and site activity. We use cookies to ensure our website and improve its design and functionality, to offer personalised content and recommendations, to provide relevant advertisements, to analyse traffic and user behaviour.
Types of Cookies We Use:
Essential Cookies: These cookies are necessary for the functioning of our website. They enable core functionalities like security, navigation, and access to certain features.
Performance Cookies: These cookies help us understand how visitors interact with our website by collecting information about the pages visited, time spent, and any issues encountered (e.g., errors). This data is anonymised and used to improve site performance.
Functionality Cookies: These cookies remember your preferences (e.g., language, region, or login details) to provide a more personalised experience.
Targeting/Advertising Cookies: These cookies track your browsing habits to deliver relevant advertisements. They may also be used to measure the effectiveness of ad campaigns.
Third-Party Cookies: We may allow third-party services, such as Google Analytics or social media platforms, to place cookies on your device to support their functionality.
Your Cookie choices: You can manage or disable cookies in your browser settings. Note that disabling cookies may affect website functionality.
We use third-party services that may collect cookies on our behalf. Google Analytics to monitor and analyse website traffic and social media platforms to enable social sharing and engagement. For information on how third parties use cookies, please review their privacy policies.
8. Data Sharing and International Transfers
We do not sell or rent your personal data. However, we may share your data with trusted third parties, such as payment processors or shipping providers, to fulfil your orders. If your data is transferred outside Switzerland or the European Union, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or other lawful mechanisms under GDPR and PDPA.
9. Data Retention
We retain your data only as long as necessary for the purposes outlined in this Privacy Policy, or as required by law.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes in legal requirements or our practices. Updates will be posted on this page, and the effective date will be revised accordingly.
11. Contact Us
If you have questions about this Privacy Policy, your rights, or our compliance with GDPR and PDPA, please contact us:
Edie Lou Studio
dna@edieloustudio.com
Terms and Conditions for Edie Lou Studio and PULP
Effective Date: 12.29.2024
Welcome to Edie Lou Studio. By accessing or using this website, you agree to the following Terms and Conditions. These terms govern your use of our Site, the purchase of products, and the protection of our intellectual property. If you do not agree to these Terms, please discontinue use of our Site.
1. General Information
Edie Lou Studio is a Switzerland-based company offering handcrafted sustainable fashion items. These Terms are governed by the laws of Switzerland and applicable international laws.
2. Eligibility
You must be at least 18 years old or have parental/guardian consent to use this Site or make purchases. By using this Site, you confirm that you meet this requirement.
3. Intellectual Property
All content on this Site, including but not limited to designs, images, graphics, text, and trademarks, is the exclusive property of Edie Lou Studio. This content is protected under copyright, and other intellectual property laws.
Prohibited Use: You may not copy, reproduce, distribute, or modify any content without prior written permission.
Enforcement: Unauthorised use of our intellectual property will result in legal action.
For licensing inquiries or permissions, please contact us at dna@edieloustudio.com.
4. Products and Services
A. Product Descriptions
We strive to provide accurate descriptions of our products. However, slight variations may occur due to the handcrafted nature of our items.
B. Pricing and Availability
All prices are listed in CHF and are subject to change without notice.
Products are subject to availability. If an item is out of stock after your order is placed, we will notify you promptly.
5. Orders and Payment
A. Placing Orders
By placing an order, you agree to provide accurate and complete information. We reserve the right to refuse or cancel orders at our discretion.
B. Payment
Payments must be made via the methods provided at checkout. Transactions are processed securely.
C. Taxes and Duties
Customers are responsible for any applicable taxes, duties or customs fees for international orders.
6. Shipping, Delivery, and Order Processing
A. Order Processing Time
We take great care in crafting and preparing your order to meet the high standards of Edie Lou Studio.
Handcrafted Items: Please allow 5-7 business days for processing.
Ready-to-Ship Items: Orders for in-stock items will be processed within 1-3 business days.
Custom or Personalised Orders: Due to the bespoke nature of these items, processing may take 2-4 weeks.
B. Shipping Time
Shipping time varies based on location.
Domestic Orders (Switzerland): Estimated delivery within 2-5 business days.
European Orders: Estimated delivery within 5-7 business days.
International Orders: Estimated delivery within 7-14 business days, depending your location.
C. Expedited Shipping
For faster delivery, we offer expedited shipping options, such as DHL Express, which can deliver in 1-3 business days for most international destinations.
D. Delays
While we strive to deliver your order within the specified time frame, unforeseen circumstances, such as customs delays or courier issues, may affect delivery. We will keep you informed and provide updates should any delays occur.
E. Returns
At Edie Lou Studio, we want you to love your purchase! However, if you’re not completely satisfied, we are happy to assist you with returns and exchanges.
Eligibility for Returns
We accept returns on items that are unworn, unwashed, and in their original condition with tags and packaging still intact.
You can return your items within 14 days from the date you received them.
For health and safety reasons, certain products cannot be returned. We appreciate your understanding and want to ensure that all of our customers receive items in the best condition possible.
Costum-made items, including those personalised with initials, names, or special modifications, are not eligible for return or exchange. As these items are specially created just for you, we are unable to accept returns unless they are defective or damaged due to a mistake on our part.
Exchanges
We ´are happy to assist with exchanges for a different size, color, or style. To ensure a smooth process, please return the original item and place a new order for your desired exchange.
Our team will help guide you through the process, and exchanges are usually processed within 7-14 business days once your returned item has been received.
Refunds
Refunds are issued to your original method of payment and typically take 7-10 business days after your return has been processed.
If the returned item is not in its original condition (e.g., missing tags or damaged), a partial refund may be issued.
Damaged or Defective Items
If your item arrives damaged or defective, please reach out to our customer service team within 48 hours of receiving your order, and we ´ll assist you with a return, exchange, or refund.
We will cover the return shipping for defective or damaged items.
International Returns
If you ´re returning an international order, please note that any applicable customs duties and shipping costs may be your responsibility. Due to the nature of international shipping, returns may take a bit longer, but our team is here to guide you every step of the way.
Promotions and Discounts
At Edie Lou Studio, we take pride in offering a carefully curated collection of unique and valuable pieces. To maintain the integrity and quality of our creations, we do not participate in traditional sales or discount promotions. Each item is designed with ensuring its lasting appeal and exceptional value.
Refund Processing
We ´ll notify you once we ´ve received your return, and we aim to process your refund within 7-10 business days. We want to make the process as quick and easy as possible for you!
Need Help?
Our customer care team is always here for you. If you have any questions about returns, exchanges, or need assistance, please don ´t hesitate to contact us at dna@edieloustudio.com.
7. User Conduct
At Edie Lou Studio, we value a positive and respectful experience for all our customers. By using our website and services, and engaging with our blog PULP, we ask that you please adhere to the following guidlines:
Respectful Interaction
We ask that all users treat others with respect and courtesy when interacting with our brand and through our blog. Whether you ´re engaging with our customer service team or contributing to discussions on PULP, we expect all users to treat others with kindness.
Accurate Information
Please provide accurate and complete information when creating accounts, placing orders, contacting customers service, or posting comments on PULP. This helps us ensure smooth interactions and maintain the integrity of our services.
Engaging with Blog Content
When commenting on PULP, we encourage you to share your thoughts, feedback, and opinions in a respectful and constructive manner. We value insightful and thoughtful discussions about fashion, art, sustainability, nature, and other topics we cover.
Please refrain from posting any content that is offensive, discriminatory, or irrelevant to the topics of the blog. We reserve the right to remove any comments that violate these guidelines.
Prohibited Activities
Any unlawful, fraudulent, or harmful activities are strictly prohibited. This includes but is not limited to: posting spam, engaging in hate speech, gaslighting, discriminations any kind, promoting illegal activities, or attempting to gain unauthorised access to our systems.
Responsibility for Account
You are responsible for maintaining the confidentiality of your account and for any activity that occurs under your account. Please notify us immediately if you believe your account has been compromised.
Respect for Products, Services, and Content
We ask that all customers and blog readers use our products and services in accordance with their intended purpose, and refrain from misuse or damaging behaviour. Additionally, please respect the intellectual property of our content and the contributions of other readers.
Compliance with Laws
All users are expected to comply with all applicable laws and regulations while interacting with Edie Lou Studio and PULP.
8. Data Protection and Privacy
At Edie Lou Studio, we are committed to safeguarding your personal information. By using our website and services, you agree to the collection and use of your data as outlined in our Privacy Policy.
For detailed information about how we collect, use, and protect your personal data, as well as your rights regarding your information, please refer to our full Privacy Policy.
We take every measure to ensure your data is secure and to respect your privacy preferences. If you have any questions or concerns about how your personal information is handled, please don ´t hesitate to reach out.
9. Disclaimers and Limitations of Liability
At Edie Lou Studio, we strive to provide a seamless and enjoyable experience. However, there are certain limitations to our liability. By using our website and services, you agree to the following:
Accuracy of Information
We make every effort to ensure the information on our website is accurate and up-to-date. However, we do not guarantee that all content, including product descriptions, prices, and availability, is complete, accurate, or error-free. We reserve the right to correct any errors and make changes at any time without prior notice.
Product Availability
While we work to keep our inventory current, we cannot guarantee the availability of every product. If an item becomes unavailable or is out of stock, we will notify you and offer alternatives or a refund.
Selective Sale of Certain Items
At Edie Lou Studio, we believe that every connection is meaningful. Each interaction with our customers contributes to the unique and personal relationship we strive to cultivate. Over time, these connections can deepen through shared experiences and continued engagement, allowing us to offer certain products, particularly exclusive or customised items, to those with whom we have developed a more profound understanding. These decisions are made thoughtfully, with great care, to ensure that every experience with Edie Lou Studio is tailored and aligned with our values, maintaining the exceptional nature of the brand.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the content, availability, or accuracy of these external sites. We encourage you to review their terms and privacy policies before engaging with them.
Limitation of Liability
To the extent permitted by law, Edie Lou Edison and its affiliates are not liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services, including loss of profits, data, or business.
Our liability is limited to the total amount paid for the product or service in question.
No Warranty
We do not offer any warranties or guarantees regarding the performance or functionality of our website, products, or services. All items are provided “as is” and “as available”.
Force Majeure
We are not liable for delays or failures to perform due to events beyond our control, such as natural disasters, labor disputes, or technical issues.
10. Governing Law
These Terms are governed by the laws of Switzerland. Any disputes arising from these Terms or your use of the Site will be subject to the exclusive jurisdiction of Swiss courts.
11. Changes to These Terms
We may update the Terms and Conditions from time to time. Updates will be posted on this page with a revised effective date. Your continued use of the Site constitutes acceptance of the updated Terms.
12. Contact Us
At Edie Lou Studio, we are dedicated to providing an exceptional experience for all our customers. If you have any questions, or require assistance, we would be delighted to hear from you. Please feel free to reach out to our Customer Service team. For inquiries regarding orders, product availability, or bespoke services, our team is here to assist you with the utmost care and attention to detail. We look forward to connecting with you and ensuring that your experience with Edie Lou Studio is as exceptional as the products we offer.
Edie Lou Studio